Enhance Team Dynamics
Personality Typing Workshops
Understanding the people is just as important as understanding the animals.
Personality typing is a vital tool in fostering effective team dynamics, especially for animal control officers who face unique challenges in their line of work.
Understanding individual personality traits helps in building stronger, more cohesive teams that can communicate better and handle stressful situations with greater ease. This workshop is tailored to address the specific needs of animal control officers, enhancing their ability to work together seamlessly and improve their service to the community.
In this engaging training, participants will explore the Enneagram personality typing system and discover how different personality styles influence communication, decision-making, stress responses, and workplace relationships. By gaining insight into their own motivations, behaviors and fears, attendees will develop greater self-awareness and learn practical strategies for personal and professional growth. Just as importantly, they will learn how to better understand the perspectives and working styles of their coworkers, supervisors, and team members. This deeper understanding can improve collaboration, reduce conflict, and foster a more supportive and productive workplace culture.
Workshop Benefits
For animal care and animal control professionals, strong teamwork is essential in environments that are often fast paced, emotionally demanding, and unpredictable.
Effective Communication & Trust
Whether responding to field calls, managing shelter operations, handling difficult public interactions, or coordinating animal care efforts, success depends on effective communication and trust among team members.
Recognize Strengths & Blind Spots
The Enneagram provides a framework for recognizing strengths, blind spots, and stress patterns, helping teams work together more effectively while appreciating the unique contributions of each individual.
Strengthen Team Relationships
Participants will leave with practical tools to strengthen professional relationships, improve leadership effectiveness, and motivate each other to create a more cohesive team environment.
Better Equipped Teams
By better understanding both themselves and the people around them, animal welfare professionals can build stronger teams that are ultimately better equipped to serve animals and their communities.
Meet Your Instructors
Spencer Conover, M.I.S., CPM
Spencer Conover serves as the Chief Operating Officer of the National Animal Care & Control Association (NACA), where he oversees national training initiatives, organizational operations, and leadership development programs for animal welfare professionals throughout the United States.
Spencer holds a Master of Interdisciplinary Studies in Contemporary Animal Services Leadership and Leadership Studies and brings a unique combination of academic leadership study, executive animal welfare management experience, and hands-on work within the animal care and control profession. His professional credentials include Certified Public Manager (CPM), Lean Six Sigma Certification, and Servant Leadership Certification.
Throughout his career, Spencer has led organizational growth initiatives, managed complex programs and budgets, facilitated professional development for leaders at all levels, and delivered training to animal welfare professionals nationwide. His leadership approach combines practical organizational experience with evidence-based leadership principles focused on communication, emotional intelligence, team performance, and organizational effectiveness.
Credentials
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- Master of Interdisciplinary Studies – Contemporary Animal Services Leadership and Leadership Studies (MIS)
- Certified Public Manager (CPM)
- Lean Six Sigma Process Improvement Certified (LSS Green Belt)
- Certified in Servant Leadership through Strategic Government Resources
- Chief Operating Officer, National Animal Care & Control Association
- National Trainer and Facilitator
- Conference Presenter and Leadership Educator
Jerrica Owen, CAWA
Jerrica Owen is an accomplished animal welfare and public safety leader with more than 20 years of experience in organizational leadership, animal care and control, strategic initiatives, professional development, emergency response, and cross-sector collaboration.
A Certified Animal Welfare Administrator (CAWA), Lean Six Sigma Green Belt, and holder of a Certificate in Organizational Leadership, Jerrica has led strategic initiatives and organizational development projects designed to strengthen systems, develop people, and advance professional standards across the animal welfare field.
Jerrica is a national speaker and educator who has presented across numerous national and regional training and professional events. In 2026, she was featured as a keynote speaker at the Florida Animal Protection and Advocacy Association and Florida Animal Protection Foundation Educational Conference.
Jerrica is also a published contributor to the animal welfare, leadership, and pet care fields. Her contributions include:
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- Solving the People Problem: Essential Skills You Need to Lead and Succeed in Today’s Workplace by Brett M. Cooper and Evans Kerrigan — 2021. View the book
- Humane Perspectives: Leadership in Animal Welfare — 2026. View the book
- Sustainability in Pet Care: Lessons in Leadership, Innovation, and Sustainability from the Frontlines of Pet Care by Alex McKinnon — 2025. View the book
Jerrica holds a Bachelor of Science degree from California State University, Chico, along with professional credentials in Animal Welfare Administration, Lean Six Sigma, and Organizational Leadership.