NACA Professional Designation
CASDP
Certified Animal Services Dispatch Professional
A nationally recognized credential for dispatch professionals who serve as the critical first point of contact in animal services — equipping you to manage complex, high-impact situations with confidence and expertise.
5+ hrs
Specialized
training
Nationally
Recognized
credential
8 modules
Including Mental
Health First Aid
Online
Self-paced,
start anytime
WHAT YOU’LL EARN
Skills that define the profession
Call triage & prioritization
Assess and route incoming calls with speed and accuracy.
Officer safety support
Protocols and communication practices that protect field personnel.
Mental health first aid
New module ACO as a First Responder — supporting responder wellbeing.
Coordinatiion and decision-making
Manage complex, multi-agency situations with confidence.
Curriculum
What the program covers
01
Introduction to animal services dispatch
Roles, responsibilities, and the unique demands of the discipline.
02
Call intake and triage protocols
Frameworks for categorizing and prioritizing incoming calls under pressure.
03
Communication and de-escalation
Effective techniques for managing callers and supporting field officers.
04
Animal welfare protocols
Species-specific knowledge and humane handling guidance for dispatchers.
05
Officer safety and field coordination
Keeping responders safe through information, timing and communlcation.
06
Multi-agency response
Coordinating with law enforcement, emergency services, and shelters.
07
Documentation and legal considerations
Record-keeping standards and the dispatcher’s role in legal outcomes.
08
ACO as a First Responder – Mental Health First Aid
Supporting responder mental health and recognizing crisis situations..
ENROLLMENT
$157
Individual Enrollment — Earn Your CASDP Certification
Group Rate: $125.60/seat for 3 or more